Customer service
Relieve customer service, without extra people.
Where is my shipment? Can loading be an hour later? The email agent recognises such emails, looks up the answer in your system and writes a reply in your own tone. Per mailbox you choose: a draft first, or send straight away.
The problem
The same questions, all day long.
- 01
Your planners answer the same status questions every day, when they should be planning.
- 02
For every answer they look up the order in the TMS and retype the status into an email.
- 03
An email left waiting becomes a phone call or an unhappy customer.
In the product
Every email recognised and prepared.
The email agent sorts incoming mail by kind: orders, status questions, changes. Per kind you decide what it does.
How it works
How the email agent works.
Connect your mailbox
The agent reads along in your customer service team's shared mailbox.
Every email gets a kind
Orders, status questions, changes or something else. Your own rules per kind come first; the AI does the rest.
The answer from your own system
For a status question the agent looks up the order in your TMS and, where it can, attaches the proof of delivery.
You stay in charge
Per mailbox you choose: a draft someone checks first, or send straight away. Every week you get an email with what the agent did not handle itself.
Frequently asked questions about the email agent
Finn Loots
Founder
Is your question not listed?
Call or email us. You will hear back from someone who knows the product.
Ready to remove the manual work?
See where Chainfill can save time in your document, email, and system workflows.