Fewer checks for new transports at Van der Most

Van der Most Transport has specialised in road transport for sea containers from the ports of Rotterdam and Antwerp since 1991. Across a broad transport operation and different types of container transport, information needs to move quickly and reliably before a new transport can be carried out.

Registering a transport involves more than a single data-entry action. The relevant information has to be available, complete, and usable in the next operational step. When employees collect, retype, and check data manually, many small actions accumulate into a process that demands unnecessary attention.

In a daily operation, the speed of one order is not the only concern. The process must remain dependable when volumes rise or information differs from the usual pattern. Van der Most therefore needed more than a standalone tool: it needed a way to reduce recurring data-entry and review work without disrupting the existing operation.

Chainfill supports Van der Most in processing the information required to register new transports. The workflow brings the data into a consistent structure and helps perform checks earlier in the process. The team therefore spends less time retyping information and can continue sooner with a complete order.

The solution acts as a layer around the established way of working. Employees retain visibility and can focus on situations that genuinely need attention, while recurring steps are handled automatically wherever possible. This creates time savings without introducing a separate process alongside the operation.

A short feedback loop is an important part of the collaboration. Users identify the exceptions that still occur in practice and share those examples with Chainfill. Their process knowledge is translated into concrete changes to checks and workflow logic, improving the fit with daily work over time.

During the past 30 days, the two Van der Most environments processed 2,202 documents together. Rounded to the nearest percentage point, 87% completed processing without a user edit. That current production result reflects the operational experience: new transports are registered faster and require fewer manual checks.

Dirk-Pieter Kalkman’s public experience also highlights that listening carefully and turning feedback into improvements is just as important to the collaboration as the technology itself. The workflow can therefore keep adapting to what planners and other users encounter in daily practice.